QUESTIONS

 

 

 

1. Do you offer international shipping?

 

Yes.

We offer Free shipping on all domestic orders (USA) .
 

For International shipping, we offer the following options:

1) First-class package - cost: $12 / per order (14-16 days for delivery)
2) Priority mail international - cost: $33 / per order (6-10 days for delivery)


2. how long does it take for my order to be created?

 

Each pendant is individually crafted which means that all of our orders are made-to-order. 

Once your order has been placed, please expect 12-15 days for your order to be created and shipped (please note that this time-frame may vary during busy seasons). We do our best to ensure the timely delivery of all orders. 

When your order has been shipped, you will receive a confirmation e-mail with your tracking number.


3. WHICH MATERIALS DO YOU USE?

 

We use only the highest quality precious metals (such as fully certified 14k and 18k gold and rose gold, and sterling silver) to produce unique statement pieces that are designed to last a lifetime.


4. do you offer a WARRANTY ?

 

All orders placed through this website are covered by our 12 month warranty that covers manufacturer's defects. If your pendant is damaged or broken, we will replace it for free. The warranty does not cover water damage, alteration of color (such as changes to the plating) scratches or dents, or normal wear and tear.


5. is the chain included?

 

Yes. Each order includes the matching chain of your choice: Chunky or Catena chain. We offer the following options for you to choose from:  

20" - (50 cm)
24" - (60 cm)
26" - (66 cm)

Click here to see our chains


6. What forms of payment do you accept?

 

 We accept Visa, MasterCard, American Express, Discover & Apple pay.

All transactions submitted to us are encrypted to protect your information from any interception by outside parties. We use 2048 bit SSL and ensure that your credit card information, contact information and shipping/billing information are confidential and safe.


7. return policy

 

All orders placed through this website are considered custom orders. For this reason, we do not accept returns.
If for any reason you're unsatisfied with your order, please contact us at contact@ndmbrand.com and you will be offered a store credit.


8. Do you offer Solid Gold?

 

Yes, we offer 14K & 18K Solid Gold. Please contact us via e-mail with the subject: "Solid Gold" to receive a quote.


9. How do I contact the customer service?

 

Our customer service can be reached through our contact form or via e-mail: contact@ndmbrand.com