Shipping information

SHIPPING COST
We ship worldwide with USPS First-Class & Priority Mail.
USA – First-Class Mail - FREE
Rest of the world – First-Class Mail & Priority mail - $12.00
Worldwide shipping is free on all orders over +$200.
All orders are shipping from our warehouse in Los Angeles, California.
Tracking information is automatically emailed to all customers once your order has been fulfilled.
 
PROCESSING TIME
All of our orders are custom made, meaning that each pendant is carefully crafted individually.
In general, please expect 12 - 14 days for your order to be created and shipped.

Once your package has been shipped, you will receive a confirmation e-mail with your tracking number.
(Please note that this time-frame may vary during Holidays or busy seasons. Be assured that we do our best to ensure the timely delivery of all orders.

WARRANTY
All orders placed through this website are covered by a lifetime warranty that covers manufacturer's defects. This warranty only covers manufacturing defects that are present upon receipt of your items. If your pendant arrives damaged or broken, we will replace it for free.
The warranty does not cover water damage, alteration of color (such as changes to the plating) scratches or dents, or normal wear and tear.
 
RETURN POLICY
All orders placed through this website are considered custom orders. For this reason, we do not accept returns. However, If for any reason you're unsatisfied with your purchase, please contact contact@ndmbrand.com and you will be offered a store credit.
 
DUTIES & TAXES
Your order may be subject to import duties and taxes, which are levied once a shipment reaches your country. NDM has no control over import / custom fees and each country has its own policy. Please check your local customs website for more information & specific amounts.