SHIPPING, DELIVERY & RETURNS

 

 
 

SHIPPING COST
 

DOMESTIC (USA) (2-3 DAYS) - FREE

INTERNATIONAL (7-14 BUSINESS DAYS) - FREE

We offer FREE shipping worldwide on all orders.
Orders are shipped from our shipping facility in Los Angeles, California.

PROCESSING TIME


All of our orders are custom made, meaning that each pendant is carefully crafted individually.
In general, please expect 12 - 14 days for your order to be created and shipped.

Once your package has been shipped, you will receive a confirmation e-mail with your tracking number.
(Please note that this time-frame may vary during Holidays or busy seasons. Be assured that we do our best to ensure the timely delivery of all orders.


WARRANTY

All orders placed through this website are covered by a Lifetime warranty that covers manufacturer's defects. This warranty only covers manufacturing defects that are present upon receipt of your items. If your pendant arrives damaged or broken, we will replace it for free.
The warranty does not cover water damage, alteration of color (such as changes to the plating) scratches or dents, or normal wear and tear.

RETURN POLICY
 

All orders placed through this website are considered custom orders. For this reason, we do not accept returns. However, If for any reason you're unsatisfied with your purchase, please contact contact@ndmbrand.com and you will be offered a store credit.

DUTIES & TAXES

Your order may be subject to import duties and taxes, which are levied once a shipment reaches your country. NDM has no control over import / custom fees and each country has its own policy. Please check your local customs website for more information & specific amounts.

 

QUESTIONS ? VISIT OUR FAQ